Refund policy
Our Promise
We want you to love every Wellness Vibe product. If something isn't right, we'll make it right.
Return Window
You may request a return or exchange within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as delivered.
How to Start a Return
Email us at chelis@comfortbodydrink.com with your order number and reason for return before sending anything back. Returns sent without prior authorization will not be accepted.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued within 5–7 business days to your original payment method. Your bank may take an additional 3–5 business days to post the credit.
Defective or Wrong Items
If you received a damaged, defective, or incorrect item, we will send a replacement or issue a full refund at no cost to you — no return required. Please email us within 7 days of delivery with a photo of the issue.
Non-Returnable Items
- Items returned more than 30 days after delivery
- Items that have been opened, used, or damaged by the customer
- Final sale or clearance items (unless defective)
Shipping Costs
Original shipping charges are non-refundable. Return shipping is the customer's responsibility unless the item is defective or incorrect.
Questions?
Email us at chelis@comfortbodydrink.com — we respond within 24–48 hours.