Refund policy

Which products can be returned

Our return terms depend on the product type.

General products (styling tools, accessories, and other reusable items): you may return unused items in their original packaging within 30 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility.

Sealed hygiene products (single-use items that contact the eyes or skin, such as our self-heating eye masks): for health and hygiene reasons, opened or used items can't be returned. Unopened, sealed boxes can be returned within 30 days.

For sealed hygiene products, such as our self-heating eye masks: these are single-use personal-care products that make direct contact with the eyes and skin. For health and hygiene reasons, we cannot accept returns or offer refunds on opened or used items. This does not affect your rights if an item arrives damaged, defective, incorrect, or is not delivered — see below.

Unopened hygiene items (change of mind)
If you change your mind, you may request a return of unopened, unused items in their original sealed packaging within 30 days of delivery. Once we confirm the item is sealed and unused, we'll refund the product price to your original payment method. Change-of-mind return shipping is the customer's responsibility. Opened or unsealed items cannot be returned or refunded for change of mind, for hygiene reasons.

Damaged, defective, wrong, or missing items
If your order arrives damaged, defective, materially different from its description, or incorrect — or if it does not arrive — email Team@WellnessVibe.us within 14 days of the delivery date (or expected delivery date). Include your order number, and for damage or defects a photo. We'll send a free replacement or issue a full refund, including any shipping you paid, at no cost to you. No return required. This coverage applies regardless of whether the item has been opened.

How to request a refund or replacement
Email Team@WellnessVibe.us with your order number and a brief description (plus a photo for damage or defects). We respond within 24–48 hours. Approved refunds are issued to your original payment method within 5–7 business days; your bank or card issuer may take an additional 3–5 business days to post the credit.

Shipping costs
Original shipping charges are non-refundable, except where an item was damaged, defective, incorrect, or not delivered — in which case shipping is refunded in full.

Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Questions?
Email Team@WellnessVibe.us.